Contact Center Advisor – Mobile Edition Client 8.5.101.02
Free Version
Publisher Description
Contact Center Advisor - Mobile Edition Client for iOS.
8.5.1 is compatible with Contact Center Advisor and Advisor Platform the following server versions: 8.5.1, 8.5.0.
The Genesys Advisor Performance Management Suite is a real-time management solution which brings information together, provides coherent and useful answers, and empowers its users to take action.
Contact Center Advisor-Mobile Edition (Mobile Edition) extends the real-time insight of the Contact Center Advisor solution to the mobile user. Mobile Edition connects managers on-the-go with key performance indicators so they can collaborate and solve service issues before they evolve into critical performance problems.
Mobile Edition allows managers to monitor or be alerted to contact center performance in real-time, wherever they are located, across multi-channels (voice, chat, and email). Results are viewed within a business-centric framework that includes measures like revenue and customer satisfaction. Threshold alerts pro-actively warn
managers about evolving issues. Performance measures are displayed using metrics, graphical alerts, and charts.
Mobile Edition displays such indicators such as:
- Service quality performance
- Inbound and outbound call volume
- Talk time
- After call work time
- Handle time
- Transfer
- Average speed of answer
- Abandoned calls
Mobile Edition provides immediate access to contact center metrics and key performance indicators across multiple levels of the organization. Over 35 unique metrics are available to meet the specific requirements of various user communities, from C-level executives to command center personnel.
Lines of business, call centers, and virtual queue groups are organized hierarchically, providing viewing flexibility to match the user’s preferences and needs. Mobile Edition displays detailed information regarding the activity and performance of these lines of business, call centers, and virtual queue groups.
May 4, 2017
Version 8.5.101.02
This app has been updated by Apple to display the Apple Watch app icon.
- Supports iOS 9.0+
- Bug fixes
About Contact Center Advisor – Mobile Edition Client
Contact Center Advisor – Mobile Edition Client is a free app for iOS published in the Office Suites & Tools list of apps, part of Business.
The company that develops Contact Center Advisor – Mobile Edition Client is Genesys Telecommunications Labs, Inc. The latest version released by its developer is 8.5.101.02.
To install Contact Center Advisor – Mobile Edition Client on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2017-05-04 and was downloaded 6 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Contact Center Advisor – Mobile Edition Client as malware if the download link is broken.
How to install Contact Center Advisor – Mobile Edition Client on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the Contact Center Advisor – Mobile Edition Client is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After Contact Center Advisor – Mobile Edition Client is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
